Download here ->  2020 Insurance Conference Concept Note


The Insurers Association of Zambia, will be holding the 6th Annual Insurance Conference at
the Bonanza Resort in Lusaka, under the theme “Seizing opportunities for growth amidst
challenging times”.
The insurance sector faces a number of challenges, but we are confident that not only can
companies survive but we can thrive, when we pursue the opportunities that come
hand-in-hand with the challenges.
There is room for adaptation, for growth of inclusive insurance, for greater use of various
strategic partnerships, and to further develop the talent within our organizations.

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Pension and Insurance Authority, Insurance Bankers Association and Insurance Institute of Zambia


1. Economic outlook and the Zambian                                              
insurance landscape

They say no man is an island, and it is true of any
industry. The wider macroeconomic environment has
an impact on the performance of the insurance sector,
and we must beware of current economic trends and
expert forecasts of where we are likely to be in the near
future. The first two session will provide us with timely
information on the overall social and economic climate,
as well as information on legislation and industry

2. Effective Corporate Leadership

Leaders are tasked with taking the financial and human
resource of an organisation and steering them towards
fulfilling a goal. This takes a keen awareness of the
macro-economic environment, customer interests
and team competences so that the organisation can
be steered away from dead-ends and unnecessary
obstacles, to arrive at success. Leadership is about a
positive influence and ongoing mentorship. The daily
tasks carried out by an organisation, and the effort
exerted by personnel, can effectively serve the corporate
strategy through the power of assertive leadership. The
leader must remain motivated to continue to achieve
these goals.

3. Public and private medical schemes

Medical schemes are necessary to ensure that citizens
get timely treatment when in need. When employees
receive timely treatment, less productive time will be
lost due to longer recovery periods or traveling to seek
treatment in distant places. These discussions will look
at the public and private health schemes, and how they
can complement each other to better serve the general
public. They will also tackle the common challenges
faced by schemes and how to resolve them.

4. Mental health

In managing our human resource we need to be aware
of mental health challenges. It is important to sharpen
our ability to understand and evaluate behavioural
challenges, for the wellbeing of those under our
leadership, and to get the best out of our employees.

We must not underestimate the importance of this
matter for our day to day operations. It also helps us
to map out a strategy to deal with the pressures that
come from the corporate world, as well as those we
may bring from our social circles and homes.

5. Recovering from the economic impact of

The buzzword nowadays is the “new normal”. Every
aspect of society has been impacted by the COVID-19
pandemic, and indications are that it will take two
years for the pandemic to be over. We must create long
term strategies to not only survive but thrive during
these trying times. We can learn a lot from how other
economies are coping.

6. Arbitration, litigation and liability risks in
the insurance sector

Insurers are no strangers to disputes over property
valuation, claims and interpretation of terms and
conditions. We stand to benefit from simplifying
dispute resolution processes, and using arbitration
rather that litigation to resolve any impasse. While it is
impossible to avoid disputes completely, there are ways
we can minimise the risks of such disputes, and thereby
enhance our reputation as service providers, and build
public confidence in the insurance sector as a whole.

Program Guide

Day one – Wednesday, 18th November 2020

08:00 – 11:00 Golf
14:00 – 18:00 Registration
18:00 – 21:00 Welcome Cocktail

Day Two – Thursday, 19th November 2020
08:00 – 08:15   National Anthem
08:15 – 08:20    Opening Remarks – Insurers Association of Zambia (IAZ) Executive Director,
Dr. Nkaka Mwashika
08:20 – 08:25 Conference Welcome Remarks – Insurance Brokers Association of Zambia (IBAZ)
President, Mr. Emmanuel Kwenda
08:25 – 08:30 Conference Opening address – Insurers Association of Zambia (IAZ) President,
Ms. Christabel Banda
08:30 – 08:45 Opening Remarks – Pensions and Insurance Authority (PIA), Acting Registrar
Mr. Tresford Chiyavula
08:45 – 09:00 Official Opening: Guest of Honour, Minister of Finance Hon. Dr. Bwalya Ngandu
09:00 – 09:45 Zambia’s Economic Outlook – Keynote Speaker: Economics Association of Zambia
(EAZ) President Dr. Lubinda Haabazoka
09:45 – 10:00 Marketing slot
10:00 – 10:30 NETWORKING – TEA BREAK
10:30 – 11:10 Zambian Insurance Landscape – Pension and Insurance Authority (PIA) Acting
Deputy Registrar for Insurance Mrs. Namakau Ntini
11:10 – 12:00  Plenary Session: Insurance, Medical schemes and Service delivery – National
Health Insurance Management Authority (NHIMA) Director General,
Mr. James Kapesa and Sanlam life CEO Godfrey Tenesi
12:00 – 12:15 Marketing slot
12:15 – 12:55 Mental Health in work places – Renaisense Therapy, Dr. Maria Akani
13:00 – 14:00 NETWORKING LUNCH
14:00 – 14:30 Conducting business in the advent of the COVID-19 pandemic-challenges and
responses – ZSIC GI Managing Director, Mr. Charles Nakhoze
14:30 – 15:30 Panel discussion: Recovering from the economic impact of the COVID-19
pandemic, Dr. Nkaka Mwashika, Mr. Charles Nakhoze
15:30 – 16:00 Days wrap up
16:00 Tea Break

Day Three – Friday, 20th November 2020
08:15 – 08:30 Recap Day one
08:30 – 09:10 Effective corporate leadership – Mr. Adekunle Ogundipe
09:10 – 09:50 Lessons and experiences on driving professional development – Zambia Institute
of Chartered Accountants (ZICA) Executive Director, Mr. Bona Kashinga
09:50 – 10:00 Marketing slot
10:30 – 11:10 Making microinsurance work – Financial Sector Deepening Zambia (FSDZ), Chief
Executive Officer, Ms. Betty Wilkinson
11:10 – 11:50 Panel Discussion – Challenges and opportunities in the motor insurance space –
Road Transport and Safety Agency (RTSA), Deputy Director Transport
Mr. Joseph Mumba; General Alliance Insurance Chief Executive Officer,
Mr. Charles Maziva
11: 50 – 12:45 ICT solutions for the “new normal”- Mega Data Solutions,
Director Mr. Micheal Chisala
12:45 – 13:00 Marketing slot
13:00 – 14:00 NETWORKING LUNCH
14:00 – 15:00 Arbitration, litigation and liability risks in the insurance sector – Madison General
Legal Officer, Mr. Kafula Mwiche
14:40 – 15:15 Panel discussion: Correcting public perception of insurance – Pension and Insurance
Authority (PIA) Communications Manager, Mrs. Doreen K Silungwe;
Media Consultant Mrs. Esther Mseteka; Insurers Association of Zambia (IAZ)
Manager for Risk and Consumer Education, Mr. Kambole Chituwo
15:15 – 15: 30 Conference highlights – Summary
15:30 Golf prizes
15:45 Closing Remarks IAZ President
End of Sessions
19:00 – 21:00 Insurance Industry Awards Dinner


1. Zambia’s Economic Outlook – Dr Lubinda Haabazoka

2. Zambian Insurance Landscape – Mrs. Namakau Ntini

3. Mental Health in the Workplace – Dr Akani

4. Conducting business in the advent of the COVID-19 pandemic challenges and responses – Mr Webster Chigwende

5. Effective Corporate Leadership – Mr Adekunle Ogundipe

6. Lessons and experiences on driving professional development – Mr Mwelwa

7. Making microinsurance work – Ms Betty Wilkinson

8. ICT Solution for the new normal – Mr Michael Chishala

9. Arbitration, litigation and liability risks in the insurance sector – Kafula Mwiche