{"id":1126,"date":"2021-01-12T07:08:00","date_gmt":"2021-01-12T07:08:00","guid":{"rendered":"http:\/\/www.iaz.org.zm\/?page_id=1126"},"modified":"2022-02-24T13:53:25","modified_gmt":"2022-02-24T13:53:25","slug":"insurance-conference-2","status":"publish","type":"page","link":"https:\/\/www.iaz.org.zm\/index.php\/insurance-conference-2\/","title":{"rendered":"Insurance Conference 2021"},"content":{"rendered":"

The Insurers Association of Zambia, held the 2021 Annual Insurance Conference from 17th to 19th<\/strong> November 2021<\/strong><\/span>\u00a0 at the Bonanza Resort<\/strong> in Lusaka, under the theme \u201cEnhancing public perception of insurance to support economic growth\u201d.<\/strong><\/p>\n

The theme highlights the importance of perception for uptake of financial services, and in particular insurance. Perception is shaped by a number of factors such as financial education, reputation, product design, service delivery and wise handling of concerns and complaints, among others. We are confident that the conference will prove to be an opportunity to exchange ideas, to learn from different experiences, and review a wide range of strategies for enhancing public perception of this vital risk management tool known as insurance.<\/p>\n

KEY THEMES<\/strong><\/span><\/p>\n

1. Economic outlook and the Zambian insurance landscape<\/strong><\/span><\/p>\n

The macro-economic environment cannot be overlooked, as we seek to enhance the role insurance plays in the local economy. This session will examine the key economic fundamentals in the Zambia, and provide a projection of what we can expect in the short and medium term.<\/p>\n

2. Effective Corporate Governance<\/strong><\/span><\/p>\n

It is impossible to overestimate the importance of corporate governance. Strategic leadership sets the pace for any organisation. It ensures that the corporate vision and mission, is effectively translated into the daily activities of an organisation. When both Board and Management appreciate this role, they will complement each other in driving an organisation to the desired goal.<\/p>\n

3. Mental health and workplace dynamics<\/span><\/strong><\/p>\n

Human capital represents the people that keep an organisation running. Mental health is important for a safe and productive work environment, for a motivated workforce, and for retention of capable and valued members of staff. Various cultural taboos may lead to neglect of mental health. But it is important to confront the enormous price that people pay when mental health is neglected. We must purposefully creative positive work environments that invites people to put in their best, and rewards them for positive contributions to the organisation. We also need to set in place mechanisms that ensure people can get the appropriate counsel when it is needed.<\/p>\n

4. Mental health<\/span><\/strong><\/p>\n

In managing our human resource we need to be aware of mental health challenges. It is important to sharpen our ability to understand and evaluate behavioural challenges, for the wellbeing of those under our leadership, and\u00a0to get the best out of our employees. We must not underestimate the importance of this matter for our day to day operations. It also helps us to map out a strategy to deal with the pressures that come from the corporate world, as well as those we may bring from our social circles and homes.<\/p>\n

5. Implementation of the Insurance Act no 38 of 2021<\/span><\/strong><\/p>\n

The Insurance Act no 38 of 2021 is the culmination of many years of lobbying and consultations among stakeholders. The Regulator will guide us through this session, on a roadmap of implementing the new Insurance Act. The Industry has looked forward to a revised Act for several years, and now we look forward to seeing this progressive legislation have its intended impact on operations and service provision of the insurance sector.<\/p>\n

6. Public perception, public relations and complaints handling<\/span><\/strong><\/p>\n

Public relations goes beyond marketing the organisation. It is about creating an open channel of communication with the insuring public, about timely handling of queries and complaints, and refusing to shy away from negative media experiences. Everything from complaints handling procedures to social media criticism, all provide an opportunity to engage the public and improve public perception of insurance.<\/p>\n

7. COVID-19: Reshaping how we do business<\/strong><\/span><\/p>\n

The disruption caused by COVID-19 was unforeseen just a few years ago. The business landscape has changed dramatically, and it is vital that we learn the lessons presented by this change, and adapt the insurance sector in order to continue to provide timely risk solutions to the insuring public.<\/p>\n

 <\/p>\n

PROGRAM GUIDE<\/strong><\/span><\/p>\n

Day One \u2013 Wednesday, 17th November 2021<\/strong><\/span><\/p>\n

08:00 \u2013 11:00 Golf
\n14:00 \u2013 18:00 Registration
\n18:00 \u2013 21:00 Welcome Cocktail<\/p>\n

Day Two \u2013 Thursday, 18th November 2021<\/strong><\/span><\/p>\n

08:00 \u2013 08:15 National Anthem
\n08:15 \u2013 08:20 Opening Remarks \u2013 IAZ Executive Director
\n08:20 \u2013 08:25 Conference Welcome Remarks – IBAZ President
\n08:25 \u2013 08:30 Conference Opening address – IAZ President
\n08:30 \u2013 08:45 Opening Remarks \u2013 Acting Deputy Registrar Insurance, Pensions and Insurance Authority
\n08:45 \u2013 09:00 Official Opening: Guest of honour
\n09:00 – 09:45 Zambia\u2019s Economic Outlook \u2013 Keynote Speaker
\n09:45 – 10:00 Marketing slot
\n10:00 \u2013 10:30 NETWORKING \u2013 TEA BREAK<\/strong>
\n10:30 \u2013 11:10 Challenges and opportunities from the new legislation \u2013 (Pension and Insurance Authority)
\n11:10 \u2013 12:00 Plenary Session: PIA, IAZ, IBAZ
\n12:00 \u2013 12:15 Marketing slot
\n12:15 – 12:55 Mental Health and Workplace Dynamics
\n13:00 \u2013 14:00 NETWORKING – LUNCH<\/strong>
\n14:00 \u2013 14:20 Public perception, public relations and complaints handling
\n14:20 \u2013 15:30 Panel discussion: Public perception, public relations and complaints handling
\n15:30 \u2013 16:00 Days wrap up
\n16:00 Tea Break
\n[Free evening<\/strong>]<\/p>\n

Day Three \u2013 Friday, 19th November 2021<\/strong><\/span><\/p>\n

08:15 \u2013 08:30 Recap Day one
\n08:30 \u2013 09:10 Effective Corporate Governance
\n09:10 \u2013 09:50 Inclusive product development and distribution (FSDZ)
\n09:50 \u2013 10:00 Marketing slot
\n10:00 \u2013 10:30 NETWORKING TEA BREAK<\/strong>
\n10:30 \u2013 11:10 Intermediaries, insure-tech and changing trends in insurance service delivery
\n11:10 \u2013 11:50 Panel discussion: Intermediaries and the insurance value-chain
\n11: 50 \u2013 12:45 Actuarial session (Actuarial Society of Zambia)
\n12:45 – 13:00 Marketing slot
\n13:00 \u2013 14:00 NETWORKING LUNCH<\/strong>
\n14:00 \u2013 14:40\u00a0 \u00a0Challenges and opportunities in the African Continental Free Trade Area (ACFTA) for trade in\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0services
\n14:40 \u2013 15:20\u00a0 Panel discussion: Challenges and opportunities in the African Continental Free Trade Area\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (ACFTA) for trade in services
\n15:20 – 15: 30 Conference highlights \u2013 Summary
\n15:30 – 15:45 Closing Remarks IAZ President
\n15:45 End of Sessions
\n19:00 \u2013 till late AWARDS DINNER<\/strong><\/p>\n

Here below download the Conference Concept Note, Registration Form and Sponsorship Package.<\/p>\n

    \n
  1. Concept note 2021<\/a><\/li>\n
  2. Registration form 2021 ZMW<\/a><\/li>\n
  3. Sponsorship packages 2021<\/a><\/li>\n<\/ol>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    The Insurers Association of Zambia, held the 2021 Annual Insurance Conference from 17th to 19th November 2021\u00a0 at the Bonanza Resort in Lusaka, under the theme \u201cEnhancing public perception of insurance to support economic growth\u201d. The theme highlights the importance of perception for uptake of financial services, and in particular insurance. Perception is shaped by a number of factors such as financial education, reputation, product design, service delivery and wise handling of concerns and complaints, among others. We are confident that the conference will prove to be an opportunity to exchange ideas, to learn from different experiences, and review a wide range of strategies for enhancing public perception of this vital risk management tool known as insurance. KEY THEMES 1. Economic outlook and the Zambian insurance landscape The macro-economic environment cannot be overlooked, as we seek to enhance the role insurance plays in the local economy. This session will examine the key economic fundamentals in the Zambia, and provide a projection of what we can expect in the short and medium term. 2. Effective Corporate Governance It is impossible to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1126","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/pages\/1126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/comments?post=1126"}],"version-history":[{"count":7,"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/pages\/1126\/revisions"}],"predecessor-version":[{"id":1249,"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/pages\/1126\/revisions\/1249"}],"wp:attachment":[{"href":"https:\/\/www.iaz.org.zm\/index.php\/wp-json\/wp\/v2\/media?parent=1126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}